Personally Identifiable Information

In order to provide you with optimal features, services, and communication, Lingua Franca collects certain pieces of personally identifiable information from you. This information may be collected when you contact us with inquiries, respond to surveys, or register for our services. We provide a link to this privacy policy in the footer of our website in addition to wherever personal information is collected on our website. This personal data that we collect may include, but is not limited to, your:

• first name

• last name

• email address 

• mailing address

• telephone number

ANY PERSONALLY IDENTIFIABLE INFORMATION COLLECTED BY LINGUA FRANCA IS VOLUNTARILY PROVIDED BY YOU AND IN DOING SO YOU CONSENT TO ITS USE BY LINGUA FRANCA LANGUAGE OPERATIONS, LLC IN ACCORDANCE TO THIS PRIVACY POLICY AND ACKNOWLEDGE AND APPROVE THAT ANY SUCH INFORMATION MAY BE TRANSFERRED VIA THE INTERNET TO OUR SERVERS, OFFICES, AND AUTHORIZED THIRD PARTIES SO THAT YOU MAY SUCCESSFULLY RECEIVE OUR SERVICES.

Personally Non-Identifiable Information

Upon interaction with our website, certain information will be collected from you passively. This information is personally non-identifiable and cannot be used to specifically identify you. Such information is generally anonymous, statistical and demographical and may include, but is not limited to:

• cookies 

• browser type

• operating system

• access times 

• country or general geographical area of residence

• domain name

This non-identifiable user data is collected on an aggregate basis and is strictly used to analyze and better understand how our website is used so that we may maintain the quality of our website and continue to provide optimal services. This information may be stored and accessed at any time by Lingua Franca and its affiliates. Such data may also be disclosed to authorized third parties and current and prospective business partners of Lingua Franca without any prior notice to you. This data will only ever be used in a lawful manner with good intent.

Usage of Collected Personal Data

Any usage of personal data collected from you will be consistent with this privacy policy. Any personally identifiable information collected will be utilized for its intended purpose in such a way to provide you with the service that you requested. This may include but is not limited to:

• using your email or phone number to respond to your inquiry 

• using your mailing address to deliver your finished translation

• using your telephone number to contact you about an issue with your translation 

Lingua Franca and its associates may occasionally use the personally identifiable information that you provide, typically your email, to send you marketing communications regarding services we believe you may be interested in. Along with each of these communications will be the option to "Opt Out" if you no longer wish to receive such messages. Please note that you cannot opt out of certain communications that are reasonably imperative to the functionality of our business with you. Such necessary communications may be related to, but are not limited to:

• Billing 

• Status of your order

• Delays in service 

• Technical issues

• Questions and confirmations related to your order

Security

The services provided by Lingua Franca often involve the translation of vital documents containing delicate information. We understand the importance of and provide due diligence to the safeguarding of this information so that it will not be lost, stolen, or divulged. Lingua Franca always strives for the security of your documents and sensitive information

THE INFORMATION WITHIN THESE DOCUMENTS WILL NEVER STORED, REPRODUCED, OR SHARED IN ANY WAY OTHER THAN THAT WHICH IS NECESSARY TO PROVIDE YOU AN ACCURATE TRANSLATION AND WILL BE DISREGARDED AFTER THE SERVICE HAS BEEN COMPLETED.

In the same way we safeguard information on the documentation with which our clients provide us, we also take all reasonable steps to ensure the security of your personal information collected on our site and its protection from loss, misuse, alteration, or divulgence. Please note, however, that no electronic medium is perfectly secure and free of error. Please keep this in mind when considering the information you wish to share with us. 

Disclosure

We understand the importance of keeping personal data secure and confidential. We will NEVER sell your information or use it in an unlawful manner, however, there are certain circumstances in which it may be necessary to transfer your information without prior notice or consent, to a third party other than Lingua Franca Language Solutions, LLC, as follows:

• Legal Obligations

  • We may disclose your personal data in the case that it is required to do so in conformance to applicable laws or it is deemed necessary in order to safeguard and preserve the rights, property, and safety of Lingua Franca and/or its users and/or the general public.​

• Consultants and Intimate Third Parties

  • Lingua Franca may outsource certain business functions or seek consultation directly related to the completion of your order. In this case, a trusted third party may have limited access to you personal information, but it will only be used in good faith to provide you optimal service.​

• Business Transfer 

  • In the case that Lingua Franca Language Solutions, LLC undergoes a major change, such as a sale of assets, transfer of ownership, business merger, dissolution, or a like event, your personal information may be an asset involved in such change and will hence we transferred to an entity outside of us. 

Third Party Services

This website utilizes certain services provided by third parties and may include imbedded links to external websites.

DISCLAIMER: Lingua Franca is not responsible for nor does it claim or accept any content, privacy policies, practices, or procedures from any external websites. Please visit the website itself for that information.​

However, the names of some third party platforms and services utilized by Lingua Franca along with a description of how they are utilized can be found below:​

• Wix.com is responsible for the hosting and web-editing services used by Lingua Franca

• Wix Forms is used to process any personal information collected by Lingua Franca from its users​

• Google Analytics and Visitor Analytics are used to collect statistical, demographic, and technical data from the users of Lingua Franca.​

• Social Media Sites including Facebook, YouTube, LinkedIn, WhatsApp, and Instagram are used to share information about Lingua Franca and are accessible throughout the website.

Children Under the Age of 13

Lingua Franca does NOT knowingly do business with or collect personally identifiable information from persons younger than 13 years old. If you are under the age of 13, please refrain from using our website and our services and instead ask a parent or guardian to use them on your behalf. If you believe your child has provided personal information on our website, please promptly contact us by our contact information provided below and it will be removed as soon as possible. If we otherwise become cognizant of any personal information provided by a person under 13 years of age, we will promptly remove it from our website.

Changes to This Privacy Policy

As our company evolves, this privacy policy may need to be subsequently adjusted. Lingua Franca reserves the right to alter this privacy policy at any time as it sees fit without any prior notice. Please review our privacy policy periodically to ensure you remain in agreement with all of our policies. The most recent edit date will be listed at the top of the page for your reference.

Implied Consent of This Privacy Policy

Through the utilization of this website and its services herein, you hereby accept all of the conditions stipulated in the above privacy policy. If you are not in agreement with anything written above, please contact us with the information provided below and refrain from using our website and our services. In addition, your continued usage of this website after any and all changes to this privacy policy will be an implicit indication of your agreement and consent. If you do not agree with a change to our policies please contact us with the information provided below and we will promptly remove you from our databases.

Contact

Please feel free to contact us if you have any remaining questions, comments, or concerns or if you'd like us to update any of your information on file and we will get back to you as soon as possible!